This Privacy Policy explains how Synchro ("we", "our", or "us") collects, uses, discloses, and protects personal information when you use our website, applications, and services (together, the "Services").

We are committed to respecting your privacy in accordance with applicable laws in Quebec and Canada, including Quebec's Act respecting the protection of personal information in the private sector (Law 25) and the federal PIPEDA.

1. Information we collect

• Contact information: name, email address, phone number, company name.
• Account information: login credentials and preferences.
• Billing information: payment method details and billing address (processed by third parties).
• Usage information: IP address, browser type, device, pages viewed, and actions taken.
• Communications: messages, support requests, and feedback.

We only collect information necessary for the purposes described in this policy.

2. Use of your information

• Provide, operate, and improve the Services;
• Create and manage your account;
• Process payments and manage subscriptions;
• Communicate with you (account, updates, support);
• Send notices and, where permitted, marketing communications;
• Monitor and analyze usage for performance and security;
• Meet legal and regulatory obligations.

3. Consent

By using our Services, you consent to the collection, use, and disclosure of your information as described here. You may withdraw your consent at any time, which may limit access to certain features.

4. Sharing of your information

• Service providers: hosting, analytics, support, payments;
• Professional advisors: lawyers, accountants, auditors;
• Authorities: when required by law;
• Business partners: in the context of a merger, acquisition, or asset sale.

We do not sell your personal information.

5. International transfers

Some providers may be located outside Quebec or Canada. We take reasonable steps to ensure an adequate level of protection.

6. Cookies and analytics

We use cookies to operate and secure the Services, remember your preferences, and analyze performance. You can manage them through your browser settings.

We use PostHog (PostHog Inc., United States) as our analytics and product tool. PostHog collects usage information (pages viewed, interactions, device, browser, approximate IP address) and may record session replays (anonymized sequences of your interactions with our public pages, excluding masked sensitive fields). This data helps us understand how visitors use our site so we can improve it. We do not collect identifying information in these recordings, and sensitive form fields are masked.

You can refuse these cookies by enabling your browser's "Do Not Track" option or by contacting us at the details below.

7. Protection of your information

We implement reasonable physical, technical, and administrative measures to protect your personal information.

8. Retention

We retain information only as long as necessary or as required by law.

9. Your rights

• Access your personal information;
• Request correction of inaccurate information;
• Withdraw your consent;
• Request deletion of your information;
• Obtain information about the use and sharing of your data.

To exercise these rights, contact us at the details below.

10. Personal information officer

Officer: Félix DeBlois-Beaucage

Email: [email protected]

11. Changes

We may update this policy. The revised version will be posted on our site with the revision date. Continued use of the Services constitutes acceptance of the updated policy.

12. Questions or complaints

Contact our personal information officer. You also have the right to file a complaint with the Commission d'accès à l'information du Québec.